Branimir Trošić

Hi, I'm Branimir Trosic, an expert in development of sales, marketing, service, online strategies and operations in corporative environment

BSC Sales & Sales Support Manager at Vipnet, d.o.o.

May 2006 - May 2009

Additional to BSC Sales Manager tasks: • Analysis of POS performance • Improvement of Dealer Support service • Performance management • Development of SoHo and SME Sales Automation System • Development of residential and business qualification teams • Qualification DB management • SoHo/SME sales channel SAS training and certification • Creator of sales channel management and sales automation tool • Development of Sales strategy through contact center • Managing proactive sales processes for company sales channels • Participating in creation of Business plan • Assuring quality for assigned customer segments • Development of sales trainings and incentive for sales agents • Performance, realtime management and workforce planning • Mentorship of Sales support Team Leaders / Coaches • Outbound churn prevention

Contact center manager at SRCE

June 2005 - May 2006

• Contact Center management • IC technologies implementation • Development of Customer Information System • Performance management • Workforce planning • Agent education programm • Collaboration Tools development

Project manager at Mediterranea

January 2004 - January 2005

• Online strategy development • Managment of online tourism agency • Business plan development • Product development • Online marketing strategy • Creation of tools for online inbound and outbound sales • B2B & B2C contact center development & management

Contact center manager at adriatica.net

May 2002 - January 2004

• Managing multilingual customer service • Creating strategies for retaining existing, obtaining new customers and increasing their loyalty • Tracking sales efficiency and taking relevant action according to performance analysis • Providing tools and knowledge for efficient sales • Quality assurance • Complaint management • Workforce planning and realtime management

Online Sales Manager at VIPnet d.o.o.

May 2009

• Online sales management • Creation of Proprietary Network reporting infrastructure • Participation in Online strategy development • Online sales redesign project management • Online presence programme participation

London School of Economics and Political Science, U. of London

2008 – 2008

Glomacs

2007 – 2007

Concentration: Management

Gustav Käser Training International

2007 – 2007

Harvard Business School

2006 – 2006

Concentration: Balanced Scorecard

Sveuèilište u Zagrebu

1999 – 2004

MA

Concentration: Business Economics, Online Communications

Keio University

2003 – 2003

Concentration: Service

Telekom Austria Business School

Concentration: Consulting